First aid

Sometimes a few simple tricks can help to fix the supposed problem. At this point, we have put together a few steps for you to go through to make sure that it really is a technical problem: 

• Reload website
• Update browser
• Clear cache
• Disable third-party browser extensions
• Test internet speed
• Restart computer
• Try a different device/browser
• Create your own test member to see the member area from the customer's perspective

You can also pass on these tips to your customers as a first step, in case they contact you with technical problems.

If the "tricks" don't help, please see if you can find the answer to your problem in our FAQs or via the quick search. Otherwise, feel free to contact our Support at any time.